Privacy Policy
Effective Date:
This Privacy Policy describes how Photonic AI LLC ("ForexLabs", "Company", "we", "us", "our") collects, uses, stores, shares, and protects your personal information when you visit our websites forexlabs.live and forexlabs.click (collectively, the "Website") or use our services (the "Services").
This policy applies to all users of our Website and Services. By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.
Data Controller Information
Legal Entity: Photonic AI LLC
Business Address: 30 N Gould St, Sheridan, WY 82801, United States
Registration: Wyoming Limited Liability Company
Privacy Contact: privacy@forexlabs.live
DPO Contact: Available upon request for EU residents
1. Information We Collect
1.1 Personal Information You Provide
When you interact with our Services, we may collect the following types of personal information:
| Data Category | Types of Information | Collection Purpose |
|---|---|---|
| Account Information | Name, email address, username, password | Account creation and management |
| Contact Information | Email, phone number, mailing address | Communication and service delivery |
| Payment Information | Billing address, payment method details | Transaction processing and billing |
| Profile Information | Trading experience, goals, preferences | Service personalization and cohort placement |
| Communications | Messages, feedback, support requests | Customer support and service improvement |
1.2 Information Collected Automatically
When you use our Services, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent, clicks, navigation patterns
- Location Information: General geographic location based on IP address
- Session Information: Login times, session duration, feature usage
- Referral Information: Source of website visits, referring URLs
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Maintain your login session and preferences
- Analyze website usage and performance
- Provide personalized content and recommendations
- Prevent fraud and enhance security
- Measure the effectiveness of our marketing
2. How We Use Your Information
2.1 Primary Uses
We use your personal information for the following purposes:
- Service Provision: Deliver educational content, cohort access, and customer support
- Account Management: Create and maintain user accounts, process enrollments
- Payment Processing: Handle transactions, billing, and financial reporting
- Communication: Send service updates, educational content, and support responses
- Personalization: Customize content and recommendations based on your preferences
- Quality Assurance: Monitor and improve service quality and user experience
2.2 Legal Bases for Processing (GDPR)
For users in the European Economic Area, we process personal information based on:
- Contract Performance: Processing necessary to provide our Services
- Legitimate Interests: Improving services, security, and business operations
- Consent: Marketing communications and certain data processing activities
- Legal Obligation: Compliance with applicable laws and regulations
2.3 Marketing and Communications
With your consent, we may use your information to:
- Send promotional emails about new cohorts and services
- Provide educational content and trading insights
- Conduct surveys and gather feedback
- Invite you to special events or programs
3. Information Sharing and Disclosure
3.1 Service Providers
We share personal information with trusted third-party service providers who assist us in:
- Payment Processing: Stripe, PayPal, and other payment processors
- Email Services: Email marketing and transactional email providers
- Analytics: Google Analytics and other web analytics services
- Cloud Services: Hosting, storage, and content delivery networks
- Customer Support: Help desk and communication platforms
3.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.
3.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our Terms of Service
3.4 Consent-Based Sharing
We may share your information for other purposes with your explicit consent.
4. Data Retention
4.1 Retention Periods
We retain your personal information for different periods based on the type of data and purpose:
- Account Information: Until account deletion plus 30 days
- Payment Records: 7 years for tax and audit purposes
- Support Communications: 3 years for quality assurance
- Usage Analytics: 26 months in aggregated form
- Marketing Data: Until you unsubscribe or withdraw consent
4.2 Deletion Process
When retention periods expire or upon valid deletion requests, we securely delete or anonymize personal information according to industry standards.
5. Your Privacy Rights
Your Rights Include:
- Access: Request copies of your personal information
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your information
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Revoke consent for specific processing activities
5.1 How to Exercise Your Rights
To exercise your privacy rights, contact us at privacy@forexlabs.live with:
- Your full name and email address
- Specific request type and details
- Verification information if requested
We will respond to valid requests within 30 days (or as required by applicable law).
5.2 California Privacy Rights (CCPA)
California residents have additional rights including:
- Right to know what personal information is collected and how it's used
- Right to delete personal information (subject to exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
6. Data Security
6.1 Security Measures
We implement comprehensive security measures to protect your personal information:
- Encryption: Data in transit and at rest using industry-standard encryption
- Access Controls: Role-based access and multi-factor authentication
- Network Security: Firewalls, intrusion detection, and secure hosting
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Regular privacy and security training for staff
6.2 Data Breach Response
In the event of a data breach affecting personal information, we will:
- Assess and contain the breach immediately
- Notify affected users within 72 hours when required
- Report to relevant authorities as required by law
- Provide support and guidance to affected individuals
7. International Data Transfers
7.1 Cross-Border Processing
Your personal information may be processed in countries other than where you reside. When we transfer personal information internationally, we ensure appropriate safeguards through:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by relevant authorities
- Binding Corporate Rules or equivalent protections
7.2 EU-US Data Transfers
For transfers from the EU to the US, we rely on Standard Contractual Clauses and implement additional technical and organizational measures to ensure adequate protection.
8. Cookies and Tracking
8.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Collect anonymous usage statistics
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track visits for advertising purposes (with consent)
8.2 Managing Cookies
You can control cookies through:
- Browser settings to block or delete cookies
- Our cookie consent banner preferences
- Opt-out tools provided by third-party services
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will delete such information promptly.
10. Third-Party Services
Our Website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party practices. We encourage you to review the privacy policies of any third-party services you use.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Material changes will be communicated through:
- Prominent notice on our Website
- Email notification to registered users
- Updated effective date on this page
Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.
12. Contact Information
For privacy-related questions, concerns, or requests, please contact us:
- Email: privacy@forexlabs.live
- Address: Photonic AI LLC, Privacy Department, 30 N Gould St, Sheridan, WY 82801, USA
- Response Time: We aim to respond within 2-3 business days
12.1 EU Representative
If you are in the European Economic Area and need to contact our EU representative, please email privacy@forexlabs.live with "EU Representative" in the subject line.
12.2 Supervisory Authority
If you are unsatisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.
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