Refund Policy

Effective Date:

This Refund Policy ("Policy") explains the terms and conditions under which refunds may be granted for purchases made from Photonic AI LLC ("ForexLabs", "Company", "we", "us", "our") through our websites forexlabs.live and forexlabs.click (collectively, the "Website").

This Policy is part of our Terms & Conditions and should be read in conjunction with our Privacy Policy. By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Policy.

1. Refund Eligibility Overview

1.1 General Principles

Our refund policy is designed to be fair to both our customers and our business while acknowledging the unique nature of educational services and the limited capacity of live cohort programs. We offer generous refund windows including a 48-hour "no questions asked" period after cohort commencement.

Refund eligibility depends on:

• Product or service type purchased
• Time elapsed since purchase and cohort start
• Whether issues are caused by ForexLabs or external circumstances
• Specific circumstances of the request
• Compliance with our terms and policies

1.2 No Earnings or Performance Guarantee

We explicitly do not guarantee:

• Trading profits or financial returns
• Specific learning outcomes or skill acquisition
• Success in prop firm evaluations or trading challenges
• Employment or income opportunities in trading
• Elimination of trading losses or risk

All educational content is provided for informational purposes only. Trading involves substantial risk of loss.

2. Cohort-Based Educational Programs

2.1 Pre-Cohort Refund Period

For all cohort-based programs (3-Week Sprint, 6-Week Accelerator, 12-Week Mastery):

2.2 Post-Commencement Refund Window

2.3 Company-Caused Issues (Available Anytime)

Full refunds are available at any time during or after the cohort if issues are caused by ForexLabs:

• Service Delivery Failure: If we fail to deliver scheduled live sessions or promised content
• Technical Problems: Persistent platform issues that prevent meaningful participation
• Instructor Unavailability: If the announced instructor becomes unavailable without adequate replacement
• Schedule Changes: Significant changes to cohort schedule without reasonable notice (7+ days)
• Content Misrepresentation: If delivered content materially differs from what was advertised
• Access Issues: If we cannot provide promised access to materials or community features
• Quality Standards: If service quality falls significantly below our advertised standards

2.4 Customer-Initiated Circumstances

After the 48-hour post-commencement period, refunds may still be considered for:

• Documented Emergencies: Medical issues, family emergencies, or natural disasters with supporting documentation
• Military Deployment: Unexpected military service requirements with official orders
• Relocation Requirements: Job-related relocation that conflicts with session timing
• Health Issues: Serious health conditions that prevent participation, with medical documentation

Note: These circumstances require documentation and are reviewed on a case-by-case basis.

2.5 Transfer Options

As an alternative to refunds after the 48-hour post-commencement period:

• One-Time Transfer: You may request a transfer to a future cohort of the same program level
• Subject to Availability: Transfers depend on available seats in future cohorts
• Time Limits: Transfer requests must be made within 14 days of the original cohort start date
• Fee Application: A $50 administrative fee may apply for transfers (waived for company-caused issues)
• Same Program Level: Transfers are only available to the same or higher-tier program (upgrades may require additional payment)
• No Transfer Limit: Unlike refunds, transfers may be available even after the 48-hour window for personal circumstances

3. Digital Products and Materials

3.1 Instant Access Products

For digital products, templates, and instantly accessible materials:

• All Sales Final: Once access is granted and download links are provided, all sales are final
• No Refunds: Due to the digital nature and immediate delivery, refunds are not available
• Technical Issues: We will provide technical support to resolve access issues but will not issue refunds

3.2 Bundled Products

When digital products are included with cohort programs:

• Refund eligibility follows the cohort program policy
• Digital materials accessed during the cooling-off period do not disqualify refund eligibility
• Stand-alone purchases of bundled items are subject to the digital products policy

4. Refund Request Process

4.1 How to Request a Refund

4.2 Submission Methods

Submit refund requests through:

• Email: support@forexlabs.live with subject line "Refund Request - [Order Number]"
• Customer Portal: Through your account dashboard if available
• Written Notice: Mailed to our business address (allow additional processing time)

4.3 Processing Timeline

• 48-Hour Window Requests: Processed immediately upon request confirmation - typically within 24 hours
• Standard Requests: Acknowledged within 24-48 hours
• Review Period: Initial review completed within 2-3 business days
• Decision Notice: Final decision communicated within 5 business days
• Refund Processing: Approved refunds processed within 5-10 business days
• Credit Timeframe: Allow 3-5 additional business days for credit to appear
• Company-Caused Issues: Expedited processing within 2-3 business days when fault is clearly established

5. Payment Processing and Methods

5.1 Refund Methods

Approved refunds will be processed using the same payment method as the original purchase:

• Credit/Debit Cards: Refunded to the original card (may take 3-5 business days)
• PayPal: Refunded to the original PayPal account
• Bank Transfers: Refunded to the originating account (may take 5-10 business days)
• Alternative Methods: Available only if the original method is no longer accessible

5.2 Processing Fees

Regarding payment processing fees:

• Standard Refunds: Processing fees are generally absorbed by the company
• Chargebacks: Original processing fees are non-refundable in chargeback situations
• International Transactions: Currency conversion fees may not be refundable
• Third-Party Fees: Fees charged by payment processors or banks are non-refundable

6. Chargebacks and Disputes

6.1 Chargeback Policy

Regarding credit card chargebacks and payment disputes:

• Communication First: Contact us directly before initiating chargebacks
• Documentation: We will provide transaction records and service delivery proof
• Dispute Process: Unauthorized chargebacks will be contested with supporting evidence
• Account Suspension: Accounts may be suspended pending resolution of payment disputes
• Collection Actions: Unpaid balances may be referred to collection agencies

6.2 Fraudulent Activity

We take payment fraud seriously:

• Investigation: Suspected fraud will be thoroughly investigated
• Account Termination: Fraudulent accounts will be immediately terminated
• Legal Action: We reserve the right to pursue legal remedies for fraud
• Cooperation: We will cooperate with law enforcement investigations

7. Special Circumstances and Exceptions

7.1 Emergency Situations

We may consider refunds outside standard policy for documented emergencies:

• Medical Emergencies: Serious illness or injury requiring medical documentation
• Family Emergencies: Death in immediate family or similar circumstances
• Natural Disasters: Events that prevent participation and are beyond your control
• Military Deployment: Unexpected military service requirements

7.2 Technical Issues

For technical problems affecting service delivery:

• Platform Issues: We will extend access time or provide alternative delivery methods
• Content Problems: Defective or inaccessible content will be repaired or replaced
• Service Interruption: Significant interruptions may result in credit or partial refunds
• User Error: Technical difficulties on the user's end do not qualify for refunds

8. International Considerations

8.1 Currency and Exchange

For international customers:

• USD Pricing: All prices and refunds calculated in US Dollars
• Exchange Rates: Currency fluctuations may affect refund amounts
• Conversion Fees: Bank and payment processor fees may apply
• Local Taxes: Refunds may not include recoverable local taxes

8.2 Consumer Rights

Your consumer rights under applicable law:

• Statutory Rights: This policy does not limit your statutory consumer rights
• Local Laws: Additional protections may apply based on your jurisdiction
• EU Rights: European customers have additional cooling-off rights under distance selling regulations
• Regulatory Complaints: Right to complain to relevant consumer protection agencies

9. Contact Information

9.1 Customer Service

For refund requests, questions, or concerns:

• Email: support@forexlabs.live
• Billing Inquiries: billing@forexlabs.live
• Response Time: We aim to respond within 24-48 hours
• Business Hours: Monday-Friday, 9 AM - 5 PM ET

9.2 Mailing Address

For written correspondence:

10. Policy Updates

This Refund Policy may be updated periodically to reflect changes in our practices or applicable laws. Material changes will be communicated through:

• Prominent notice on our Website
• Email notification to registered customers
• Updated effective date on this page

Changes apply only to purchases made after the effective date of the updated policy.

Last Updated: